Did you know that since October 2023, McElroy’s DataLogger® repair turnaround time has decreased by 92%?
Through a companywide effort, McElroy has streamlined its DataLogger® 7 RMA process, drastically reducing the amount of time it takes for repairs or replacement units.
As the DataLogger 7 becomes even more critical to the fusion process – especially considering the tablet is fully integrated into some of McElroy’s most recent equipment offerings like the Tritan® 560 and TracStar® 900i. For these machines, the DataLogger is used for all key functions in the fusion process.
Earlier this year, McElroy personnel underwent training that would allow the company to become an official service center for the company that produces the DataLogger tablets. Six staff members attended a week-long training course that ensured they could perform the same quality of repair work in-house that a customer would receive at the tablet company’s repair center.
“Because the DataLogger is such a fast-growing product line, we need to be prepared for growth and scalability in the future,” said Technical Support Supervisor Jesse Smith. “By becoming an authorized service center, we took out a component of the repair process that was entirely out of our control.”
Since becoming an official service center, McElroy now boasts an average turnaround time of 4-5 days from the time the tablet is received at a McElroy shipping dock to the time it is sent back to the customer.
“We’re excited to be in this position now, since it helps us be ready for the growth we expect in the DataLogger market,” Smith said.
