Welcome back to the McElroy Service Center! We use this regular publication to announce new maintenance and repair-related information, such as technical bulletins, training opportunities, software updates, repair kits, and tech tips.
Check back regularly for the most up-to-date information to help you provide better service and support to your McElroy equipment. CLICK HERE to view past McElroy Service Center posts.
New Technical Bulletins
- Tech Bulletin 197
This new field campaign bulletin addresses failures of the printed circuit board in TracStar® iSeries power control modules. This campaign will affect all machines manufactured prior to March of 2024. McElroy technical support will be proactively creating campaign cases and incidents for all affected machines, so distributors do not need to initiate incidents. Distributors should contact technical support to coordinate shipment of replacement parts. - Tech Bulletin 198
This new informational bulletin is a trouble shooting guide specifically for NSM brand generators used in the TracStar® 500 and should be referenced anytime electrical troubleshooting is required on this generator. - Tech Bulletin 200
This new informational bulletin addresses commonly asked questions about gear box oil leakage from Milwaukee facer drive motors used on Pit Bull® 14 and Pit Bull® 26, as well as Acrobat™ 160 and Acrobat™ 180 facers when in storage or otherwise not used for extended periods of time.
All technical bulletins can be accessed through the distributor portal or by contacting your McElroy distributor.
Technical Bulletin Reminder
TB 195 SAE J609 Taper shaft generator drive runout and alignment inspection
This bulletin serves as a guide for checking both runout and concentricity of the tapered shaft used to mount and drive the generator on TracStar® 412 and TracStar® 618 machines with Kubota engines and should be used to verify alignment when removing and replacing the direct drive generator assembly.
Excessive shaft runout and misalignment between the mounting components and shaft can cause premature generator failure. The instructions in this bulletin should be referenced anytime a generator has failed prior to installation of a new generator.
Following the instructions will help identify alignment or runout issues and prevent follow on failure of the new generator. Please contact your McElroy distributor or McElroy tech support if additional assistance is required.
New Software Release
As of July 18th, new software has been released for TracStar® iSeries vehicle control module, operator display and DataLogger®.
These new VCM and display software versions for TracStar iSeries contain important bug fixes and performance enhancements that address engine fault communication and behavior.
The new DataLogger software contains three exciting new features:
- Guided firmware updates to assist users while updating software;
- Trainer mode, which allows users to simulate a connection to a machine to perform the steps of a fusion operation more efficiently in a training environment;
- Pre-Fusion warnings that alert the user to incorrect settings before the fusion begins.
It’s always best to make sure your equipment is operating on the latest software versions.
Current Public Releases
- Carriage Control Module (CCM) 1.037
- DataLogger Version 336, 1.33
- Vehicle Control Module (VCM) 1.019
- Operator Display Console v1.1.18
CLICK HERE to find a McElroy Service Center near you, or contact McElroy technical support for assistance with any of your service-related needs at techsupport@mcelroy.com.
