Welcome back to the McElroy Service Center!
This regular publication will be used to announce new maintenance and repair-related information, such as technical bulletins, training opportunities, software updates, repair kits, and tech tips. Check back often for the most up-to-date news and information to help you provide better service and support to your McElroy equipment.
We’ve got some exciting new things to announce – read on to see what’s in store.
TECHNICAL BULLETIN 193 – MegaMc® 1648 and TracStar® 1200i Facer Drive Improvements
This new technical bulletin was released at the end of October 2023 and involves updating the affected equipment’s facer motor and drive sprocket. It affects TracStar 1200i and recent models of the MegaMc 1648 Series 2 facers.
The affected facer models can be identified visually by the lack of a chip guard and presence of a white wear ring behind the blade holders.
McElroy Technical Support is actively working on this bulletin as a field campaign by reaching out to owners of affected equipment based on registration data. If you believe you have an affected machine and have not received communication from Technical Support, please contact us as soon as possible to determine if you need to update your machine.
EXTENDED TECHNICAL SUPPORT HOURS
Based on feedback from many of our channel partners, we will be increasing our Technical Support availability.
The support coverage extension plan we have implemented represents a 45% increase in total support coverage hours.
McElroy Domestic Technical Support hours are now from 7 a.m. EST (6 a.m. CST) to 5 p.m. PST (7 p.m. CST).
To reach Technical Support, call 918-831-9224 or email [email protected].
NEW TECHNICAL SUPPORT SPECIALIST
We’re happy to announce the addition of our newest team member: Andrew Mercer.
Andrew brings a wealth of customer service experience to our growing support team. This new role greatly increases our warranty and DataLogger® service repair processing capacities.
ACROBAT™ 160-315 MAINTENANCE TRAINING MODULES NOW AVAILABLE
McElroy University has released a new maintenance training module for our Acrobat line of fusion equipment.
This model will cover in detail maintenance, inspection, and runout procedures for Acrobat 160/180, 250, and 315 carriages, heaters, facers, and HPUs. The self-paced training is perfect for those servicing customers’ equipment or running a rental fleet. Taking this course will better prepare you to provide the best possible service.
Enroll today at https://www.mcelroy.com/en/university/techtraining.htm.
